Several affected users finding themselves in the same situation have reported that the issue was fixed after they updated or installed the headset driver.

Corrupted or updated headset driver – If you’re encountering the issue with a headset, it’s likely that you’re facing a driver issue.In this case, you should be able to resolve the issue by disabling automatic volume adjustments from the Communications tab. The Spotify app (especially the UWP) version is known to be affected by this feature. Windows is adjusting the volume during communications – Windows 10 and older versions alike include an option that will automatically lower the volume while audio is being passed around.If this scenario is applicable, you should be able to resolve the issue by disabling Volume Normalization from the Settings menu of Spotify. But as it turns out, the feature doesn’t always work as intended, as the adjustment is sometimes made after the song begins playing. Volume normalization is ON – The desktop version of Spotify includes a feature meant to make every song played at the same volume.

Is spotify down or not